top of page

Terms & Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the Francesca website and services (“Service”). By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree, do not use the Service.

1. Services Provided

Francesca provides AI-powered phone reception and related automation services, which may include:

  • Answering inbound phone calls

  • Providing business information

  • Taking messages and sending notifications

  • Transferring calls to human representatives

  • Booking appointments and sending confirmations (when enabled)

Service features may vary depending on the agreed setup and subscription.

2. Quotes, Pricing, and Payments

  • All pricing displayed on the website is starting pricing only and may vary based on call volume, integrations, and customization.

  • A custom quote will be provided after reviewing your request.

  • Setup fees are one-time unless otherwise stated.

  • Monthly subscription fees are billed in advance.

  • Payments are non-refundable unless explicitly agreed in writing.

3. Client Responsibilities

You agree to:

  • Provide accurate and up-to-date business information

  • Ensure you have the legal right to use any phone numbers connected to the Service

  • Obtain proper consent from callers where required by law

  • Use the Service only for lawful purposes

You are responsible for how the Service is configured and used for your business.

4. Call Handling & Accuracy

While the AI receptionist is designed to respond naturally and accurately:

  • Responses may not always be perfect

  • We do not guarantee that every call will result in a lead, booking, or correct response

  • The Service should not be used as a replacement for professional legal, medical, or financial advice

You acknowledge that AI-generated responses may require human oversight.

5. Third-Party Services

The Service may integrate with third-party platforms such as telephony providers, messaging services, and calendar systems.

We are not responsible for:

  • Downtime or failures caused by third-party services

  • Carrier restrictions, message delivery failures, or regulatory limitations

  • Changes made by third parties that affect functionality

6. Data & Privacy

Use of the Service is also governed by our Privacy Policy, which explains how information is collected and handled.

You agree not to use the Service in a way that violates privacy, recording, or consent laws.

7. Availability & Modifications

  • We strive for reliable service but do not guarantee uninterrupted availability.

  • Features and functionality may be modified, improved, or discontinued at any time.

  • We may update these Terms periodically. Continued use of the Service constitutes acceptance of updated Terms.

8. Termination

We reserve the right to suspend or terminate access to the Service if:

  • These Terms are violated

  • The Service is used unlawfully or abusively

  • Required payments are not made

Clients may cancel services according to their subscription terms.

9. Limitation of Liability

To the maximum extent permitted by law:

  • Ridgepointe AI Receptionist shall not be liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid for the Service in the prior 30 days

Use of the Service is at your own risk.

10. Indemnification

You agree to indemnify and hold harmless Francesca from any claims, damages, or liabilities arising from:

  • Your use of the Service

  • Your business practices

  • Your failure to comply with applicable laws

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the state in which Francesca operates, without regard to conflict-of-law principles.

12. Contact Information

If you have questions about these Terms, contact us at:

Francesca
Email: [cvaryan22701@gmail.com]
Phone: [2563759602]

bottom of page